How to Delete Your Account
Follow these steps to delete your CalorieGram AI account and data
At CalorieGram AI, we respect your right to control your data. If you wish to delete your account, we've made the process simple and straightforward.
Account Deletion Process
Open the CalorieGram AI App
Launch the CalorieGram AI app on your mobile device.
Go to Settings
Tap on your profile icon in the bottom navigation bar, then select "Settings" from the menu.
Delete Account
Select "Delete Account" at the bottom of the Account screen.
Confirm Deletion
Read the information about account deletion, then confirm your choice by tapping "Delete My Account".
What Happens When You Delete Your Account
Account Deactivation
Your account will be immediately deactivated and you will be logged out.
Data Deletion Schedule
Your personal data, including all food logs, photos, and user preferences, will be permanently deleted from our systems within 30 days.
Subscription Status
Any active subscription will be canceled at the end of the current billing period. No refunds are provided for partial subscription periods.
No Recovery
Once the 30-day period has passed, your account and data cannot be recovered.
Alternative Options
If you're experiencing issues with the app or have privacy concerns, you might consider these alternatives before deleting your account:
Contact Support
Reach out to our support team at support@caloriegram.ai for assistance with any issues.
Adjust Privacy Settings
You can modify your privacy settings within the app without deleting your account.
Temporarily Pause
You can simply stop using the app without deleting your account if you need a break.
Data Retention After Deletion
After the 30-day deletion period, we may retain certain anonymized, aggregated information that no longer identifies you for analytical purposes. We may also retain some information if required by law or for legitimate business purposes, such as:
- •Financial records related to purchases (as required by tax laws)
- •Information needed to detect and prevent fraud
- •Information needed to enforce our terms of service
Any retained information will be handled in accordance with our Privacy Policy.
Need Help?
If you're having trouble deleting your account or have questions about the process, please contact our support team.
Contact Support